Understanding Profits & Charges
Answers to common disbursement and invoicing questions!
How can I see my profits?
Your Sales Portal is designed to help you share profit opportunities with your accounts while protecting your margins. The profit built into your pricing sheets remains protected, and any profit displayed within a white-label store represents the profit available to your account.
If you are using the Network, you can download detailed order data from your Sales Dashboard > Orders > Export Orders.
The option to Export accounting details is designed to report revenue tied to payment methods such as Stripe transactions and gift card payments. This report reflects the amounts paid by the end customer and is intended for payment reconciliation and accounting purposes.
For in-house production volume, this export may not provide a complete profitability picture, as operational costs are managed within your business and are not visible within the platform. However, it will show your platform fees and other key financial details.
The export includes all orders submitted across your accounts and provides a breakdown of:
- The amount charged to the end customer
- The amount charged to the account (based on the pricing sheet assigned to that account)
- Your Network costs
- Platform fees
To calculate total profit per order, simply add a column in the export and subtract the AccountInvoice_Total (what the account owes you) from the PlatformInvoice_Total (what you owe for production).
For more targeted reporting, use the available filters before exporting to narrow results by Date purchased or Date Fulfilled.
Where can I see what is owed and what needs to be disbursed?
You are able to see a master view of both charges and disbursements within your Sales Portal under the Stores tab.
Once funds have been exchanged, you will log the transaction to reset the live total. This will also keep an administrative audit log on the store level.
When should profits be disbursed, or what happens if I am owed money?
When you were setting up your Fulfill Engine account, you would have connected a Stripe account. As the Sales Portal owner, you control how/when disbursements and invoices are issued since all funds are being processed through your Stripe account.
TIP: A common practice would be to disburse the first business day of the month for all orders submitted the previous month whether they have shipped or not.
How do I pay for Network orders?
If you are using the Fulfill Engine Network to produce volume, payment will be automatically pulled from your Fulfill Engine Wallet when the order is submitted.
How do I pay for shipping labels if using Fulfill Engine's carrier accounts?
Fulfill Engine will automatically pull funds for the cost of a shipping label from your Fulfill Engine Wallet if you are set up to utilize our carrier accounts.
TIP: Within a pricing sheet, you are able to add a % upcharge of the shipping label to your customer's end cost.
How are disbursements calculated?
Disbursements are any profits from the sale of an order after any applicable fees.
When building a product within a store there is an option to add a profit. This would be extra funds over the cost of production that will be owed to your account.
Your profit will be protected based on the pricing sheet you have assigned to their account stating what is owed to you for fulfillment.
TIP: When building a price sheet, be aware that adding handling or pick-and-pack fees will not reflect within the unit profit shown on a product - as that is just the blank good + decoration. If you have those charges listed, you will need to ensure your customer is aware of all fulfillment costs to avoid any confusion over their profits.
How can I show my customer their profits or what I am invoicing for?
You have the ability within your account or store to view a breakdown of all orders including detailed production/ fulfillment cost as well as any profits.
TIP: If you give a customer access to their account or store, they will also have the ability to pull order breakdowns!
Where do I pull detailed order reporting for my customer?
You are able to export a breakdown of order charges either from the Account under Orders > View orders, or on a store level under the Orders tile.
Within this view, you will have the option to either export orders, or order items. For the purpose of billing, you will want to select Export orders.
If the store offers Gift Codes or Discount Codes, you will see an additional option to export the "gift and discount usage."
Within the report, you will see a breakdown of the pricing including blank cost, decoration cost, pick and pack fees, store fees etc.
- Account Invoice Total - cost paid by the end customer
- Account Invoice Owed From Account - amount owed to you (invoiced)
- Account Invoice Total Owed To Account - amount owed to account by you (disbursement)
- Customer Payment Gift Card Amount - how much will need to be invoiced based on the retail value used
- Example: If the gift card retail value was $250, and you are charging your account $215 for production, the difference ($35) is the profit your account will make.
TIP: Filter by order date, for a clear view of orders within a given time.
How can I see an account breakdown for all orders submitted through my Sales Portal?
Within your Sales Portal under Orders, you have the option to "Export accounting details" under your Export dropdown. This will give you the same detailed order breakdown, but on your Sales Portal as a whole vs a unique store.
TIP: First, filter the view of orders you want to see reporting on. For example, orders submitted that month or quarter.
What happens if a gift code or discount is used?
If you approve an account for gift codes or discount codes, they will be responsible for invoicing their customer the retail cost of any discounted amount.
What happens if the gift code is less than the order total?
In the event the gift card does not cover the full balance, any amount that the end customer pays out-of-pocket will go directly to what you are owed for the cost of production.
This would in turn decrease the amount your account would owe you for the cost to produce the order.
This cost will be shown on the export orders breakdown under "customer payment total."
When/how does Fulfill Engine charge for my software fee?
If you are using the Network for fulfillment, your software fee will be included in your Network costs.
If you are doing all volume in-house, your software fee will be reflected on a monthly statement within your account.