Your customers have the ability to request a replacement directly from their account from within your Sales portal. From "View orders" they will select the order ID they would like to request a replacement on.
Once they are within that order, they will see a "Tasks" dropdown option under the shipping address on the left hand side of the screen which will allow them to select "Request replacement."
This will then prompt them to communicate their concerns, as well as select the garment(s) that need replacing, and upload any images (if applicable).
If Decorator Pro, once a replacement has been requested, they will reflect under Action needed within the Sales view in your Sales Portal. From here you are able to either approve or deny based on the information provided. If Seller Pro, or when the order was done by the Network, you will have visibility of the request, but it will need to be approved by the Fulfill Engine team.
Approved replacements will show as a $0.00 order on their account and are automatically flagged as a "handhold" order for production.
Reporting
Easily pull reporting on replacement to view trends. From the same Replacement requests page, when you remove the automated Pending flag (shown below) you can use the filters to create a specific list of request and Export the view.
